Refund Policy

Why No Refunds?
1. Customized Services: Our marketing strategies and campaigns are highly tailored to your business and require significant time, resources, and expertise. Once work begins, these efforts cannot be reversed or repurposed.
   
2. Commitment to Quality: When you engage with **The Ad Home**, you’re paying for our expertise, insights, and tools. This means that the value we provide is delivered immediately, even if results take time to manifest.

3.Fairness to All Parties: Refunds disrupt project timelines and resource allocations, impacting other clients and the quality of service we provide across the board.



Our Commitment Instead
While we do not issue refunds, we are fully committed to:
- Addressing any concerns you have about our work during the service period.
- Making adjustments to our strategies to meet your goals, provided these changes fall within the agreed-upon scope of work.
- Ensuring transparent communication and collaboration throughout the project.



Exceptions
Refunds will only be considered in cases where required by UK law, such as:
- Situations involving a breach of contract by **The Ad Home**.
- Non-delivery of agreed-upon services (excluding delays caused by client inaction or unresponsiveness).

In such rare cases, please contact us at refunds@theadhome.co.uk for an assessment.